Tkgme Privacy Policy – Your Data Is Completely Safe With Us

Your privacy on tkgme.app is our highest priority. This Privacy Policy ("Policy") explains how tkgme collects your personal information, how it is used, and how securely it is stored.

By using the tkgme website or mobile app, you agree to the full terms of this Privacy Policy. We believe that safeguarding every user's digital security is a core responsibility of any modern platform.

Tkgme only collects the data necessary to provide a safe, quality service. We collect two types of information — what you provide directly, and what is gathered automatically while you use the platform.

Information Provided Directly

• Full name, date of birth, and National ID number (for KYC verification)
• Mobile number and email address
• Current address and district
• Mobile banking number (bKash/Nagad/Rocket) — for transaction purposes only
• Photos or documents uploaded for identity verification

Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate location
• Time spent on the platform and pages visited
• Gaming History & Transaction Records
• Cookies & Session Data

Tkgme uses collected data solely for defined purposes. Your information is never used for anything else without your consent. See below for full details.

• Account management: Your data is used for registration, login, and profile management.
• Financial Transactions: Payment information is used to process deposits and withdrawals.
• Identity Verification (KYC): KYC information is used to verify age and prevent fraud.
• Customer support: Your contact details are used to respond to your queries and complaints.
• Security monitoring: Technical data is used to detect and prevent suspicious activity.
• Service improvement: Usage data is used to analyze the user experience and improve the platform.
• Responsible Gaming: Gaming history is reviewed to identify signs of excessive play and provide timely support.
• Notifications & Offers: Promotional messages are sent based on your consent. You may unsubscribe at any time.

Tkgme never sells your personal data or shares it with third parties without cause. In specific circumstances, however, limited information may be shared.

Information may be shared when

• Payment Processors: Necessary information is shared to process transactions with bKash, Nagad, or Rocket.
• Legal Obligation: Data may be disclosed in response to a court order or request from a government regulatory authority.
• Fraud Prevention: In cases of serious fraud, relevant information may be disclosed to the appropriate authorities.
• Technology service providers: Limited data may be shared with trusted partners for services such as server hosting or analytics.

Tkgme's website and app use cookies and similar technologies to enhance your experience and maintain platform security.

Cookie types

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferred language and settings.
• Analytical cookies: To understand which pages are used most frequently.
• Marketing Cookies: To show you relevant offers based on your interests. You can opt out of this at any time.

You can disable non-essential cookies through your browser settings. Note that doing so may affect the functionality of certain features.

Tkgme uses industry-standard technology to keep your data secure. Our security team monitors the platform around the clock to detect and respond to any potential threats.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): An additional security layer is applied at login.
• Encrypted Storage: All sensitive data stored in our database is encrypted.
• Access Control: Only authorized personnel have access to specific data.
• Regular Security Audits: Our systems are regularly audited by external security experts.
• Firewall & DDoS Protection: Advanced firewalls are active to protect the platform against cyberattacks.

Every tkgme user has the following rights regarding their personal data. Contact our support team to exercise any of these rights.

• Right to Access: You can request to know what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted, beyond what is required by law.
• Right to Restrict Processing: You may request that your data no longer be used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a readable, accessible format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

Tkgme generally responds to requests within 30 business days.

Tkgme does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for 5 years after account closure (for legal compliance).
• KYC documents: retained for up to 7 years after verification.
• Gaming history: retained for up to 2 years after account closure.
• Marketing data: deleted immediately upon opt-out.

Tkgme strictly prohibits users under the age of 18. We do not collect data from minors or allow them to create accounts. Age verification is mandatory during registration.

Tkgme may update this Privacy Policy as needed. Any changes will be reflected on this page with a revised date. For significant updates, registered mobile numbers or email addresses will be notified. Continued use of the service after a policy change constitutes acceptance of the updated terms.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team.

We typically respond within 7 business days. For urgent matters, Help Centreto reach us via live chat.