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Click the 'Register' button on the tkgme homepage. Fill in your mobile number, password, and referral code (if you have one). Once you verify the OTP, your account will be active.
Click the 'Forgot Password' link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 2 minutes.
Identity verification is required to make withdrawals. Upload a photo of your National ID or passport and verification will be completed within 24 hours. This is done to keep your account secure.
Too many incorrect password attempts may temporarily lock your account. Wait 30 minutes or reach out to the tkgme support team via live chat. Verifying your identity will speed up the unlock process.
First, check your bKash/Nagad SMS to confirm whether the transaction was successful. If it was, grab the transaction ID from your dashboard and share it with us via live chat. The tkgme team typically resolves this within 10 minutes.
Withdrawals are usually approved within 3–10 minutes. If it takes more than 30 minutes, contact support with your request number. During peak hours at night, it may take a little longer.
Always get the latest payment number from the tkgme dashboard before each deposit. Numbers change regularly for security reasons. Sending to an old number risks your funds not being credited.
Make sure you're using the correct network (TRC20/ERC20). Always copy-paste your wallet address — never type it manually. For TRC20, blockchain confirmation typically takes 1–15 minutes.
Clear your browser cache and cookies. Try a different browser or use incognito mode. For the best performance, use the tkgme app.
Network issues can sometimes cause this. Check 'Betting History' in your dashboard. If the bet doesn't appear but the amount was deducted, contact support and the tkgme team will investigate.
In live betting, odds change in real time as the match unfolds. Always confirm the odds before placing your bet. tkgme offers real-time odds on live betting that stay aligned with the market.
Winnings are automatically credited to your tkgme wallet after each game. Refresh the page to see your updated balance. If it doesn't appear, wait 5 minutes — if the issue persists, contact support with your game ID.
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Change your password immediately and enable 2FA. Then notify tkgme support. The team will review your login logs and terminate any suspicious sessions. Never share your password with anyone.
Tkgme will never call you to ask for your password or OTP. Only log in through the official site at tkgme.app. Fake pages impersonating tkgme may exist on social media — never share any information with them.
Create a password with at least 8 characters, mixing uppercase and lowercase letters, numbers, and special characters. Don't use your date of birth or phone number as your password. Change your password every three months.
Running into issues on an online gaming platform is perfectly normal. Slow networks can delay page loads, payments sometimes take longer than expected, and login hiccups happen on any platform. That's exactly why the tkgme Help Center exists — so you can resolve most issues on your own without waiting on support.
This page gives you step-by-step solutions to the most common issues — from opening an account to making withdrawals. If you still can't resolve it, our 24/7 live chat support is always there for you.
Many new members on tkgme feel a little lost at first — not sure where to start, how to deposit, or which game to try. That's completely normal. tkgme has a simple onboarding path to help every new member get started with ease.
Start by completing registration, then finish your KYC verification. Once both are done, make a deposit and claim your welcome bonus, then pick a game and start playing. The whole process takes no more than 15–20 minutes the first time.
If you get stuck at any step, check the relevant guide in the Help Center or reach out via live chat. tkgme support agents speak Bangla, so there's no language barrier.
Nearly 40% of Help Center queries are payment-related. In most cases, the cause is straightforward — sending funds to an outdated payment number, missing a transaction ID, or a network hiccup. Keeping these three things in mind will help you avoid the majority of payment issues.
Tkgme regularly updates its payment numbers, so always get the latest number from your dashboard before each deposit. It may seem inconvenient, but it's done to protect you — sending to an old number carries a risk of fraud.
Tkgme will never call you to ask for your password, OTP, or personal information. If anyone contacts you claiming to be from tkgme and requests these details, hang up immediately and report it to our support team.
The tkgme native app delivers significantly better performance than the website. Games load faster, you get real-time updates via push notifications, and live betting odds refresh more smoothly. Both Android and iOS versions are available on the app download page.
If you're having trouble installing the app, check the 'App & Downloads' section in the Help Center. On Android, you may need to enable 'Install from Unknown Sources' — this is completely safe as the file comes directly from tkgme's official server.
Tkgme believes gaming should be fun, not stressful. If you ever feel gaming is having a negative impact on your life, visit the 'Responsible Gaming' section in the Help Center. You'll find tips on staying in control and options to take a break when needed. Setting limits isn't a weakness — it's the smart thing to do.
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Get started on tkgme in just a few steps
Register in just 2 minutes with your mobile number. Verify the OTP and your account is ready to go.
Upload a photo of your NID or passport. Approval is processed within 24 hours.
Deposit instantly via bKash, Nagad, Rocket, or USDT and claim your bonus.
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